If you’re asking yourself, “How does self storage work?,” we’ve provided an easy-to-understand Self Storage FAQ page. Here you’ll find clear answers to all your questions about our storage rental process, where to find unit sizes, and convenient access options.
We’ve compiled our most common self storage FAQs to help you quickly understand everything from prices for self storage to payment methods, security, and move-in guidelines. Whether you’re storing personal belongings, business inventory, or seasonal items, we’re here to simplify your experience. If you can’t find your answer below, don’t hesitate to reach out. The D-Clutter team is ready to assist you every step of the way.
Reservations
Calling ahead never hurts, but reservations are not required. Reserving in advance ensures that your unit will be ready when you arrive.
Yes, reservations can be made by phone, on our website, or in person.
You may cancel your reservation at any time.
Access
You can access your unit at your convenience with our 24-hour access.
Call during regular business hours for assistance regarding forgotten access codes. For your protection, we will request proof of identity.
Peace-of-Mind
No storage company can guarantee that your belongings will be completely safe. However, our facilities are equipped with security features that help deter illicit activity. We offer the following security measures to protect your belongings.
Call during regular business hours for assistance regarding forgotten access codes. For your protection, we will request proof of identity.
You can restrict access to yourself, or you may designate specific people to have access to your unit. Anyone to whom you grant access will have their own access code.
Storage Unit Specifics
On our website, click on Rent Now and scroll down to view units.
Climate-controlled units are interior units that ensure less dust, pests, and humidity that might ordinarily harm your belongings. These units are kept cool in the summer and warm in the winter. We recommend storing your most valuable items in a climate-controlled storage unit.
Yes. Anything that could increase the risk of damage to your belongings or those of others is prohibited.
Firearms, munitions, guns, or explosives
Food and pet food
Flammables, explosives, radioactive materials
Live plants
Lead paint, asbestos, urea formaldehyde, petroleum products, or methane
Medical waste
Stolen goods
Cash (not covered by insurance)
Our storage facilities regularly run specials. For detailed information, give us a call.
Lease and Payments
You can check the sizes and prices of units on our website.
Our rental contracts are all month-to-month. No long-term lease is required.
We have a payment kiosk on the property, or you can pay your bill with autopay or conveniently through our online bill pay feature. We accept all major credit cards.
We bill on the 1st of each month. If your payment is late, we grant every customer a 5-day grace period. Late fees will be charged beginning on the 6th of each month. After the 5th of the month, any account that is past due will be denied access to their unit until the balance is brought current. If payment is not received by the 15th of the month, an additional late fee is added to your account. Late fee amounts are specified in your rental agreement.
If rent and associated fees are not paid, you are at risk, under Texas law, of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner. If, after this procedure, any net proceeds of the auction remain, they are paid to you. We never want this to happen. To prevent this from happening, we offer the following options.
Call your location manager and arrange for our “One Time Grace Period Program.” This program will allow you a one-time catch-up program.
If, during the first month of your lease, you find that you will be unable to pay, let the location manager know and immediately move out. This will stop all collection efforts.
As always, if you have further self storage questions or need detailed self storage information, we’re always happy to help. The D-Clutter Self Storage team is always ready to assist you.